Something For Kate

SKF Store

FAQs

You can purchase Something For Kate and Paul Dempsey merchandise, using your credit card or Paypal account, securely and directly through somethingforkate.com

If this is your first time using the SFK and Paul Dempsey Merchandise Store, please read the instructions below about how to purchase through somethingforkate.com

LOCATING & ADDING A PRODUCT TO YOUR ORDER
Step 1 - Locate a product you are interested in purchasing.

Step 2 - Click on the "Add to Cart" button, located next to the display image of your product. 'Cart' can be found to the upper right side of your screen, note the figure "1" has now been placed next to 'Cart' and the cost of your product is also displayed.

ADDING A DIFFERENT PRODUCT TO CART
Step 3 - Click on 'CONTINUE SHOPPING' (below the product description) to browse more products and 'Add to Cart' any additional products you wish to purchase.

Step 4 - When you have finished shopping, click on 'CART'.  A new window will open and will list your chosen products and the price.  Choose your 'country' and your Shipping Cost' will display, plus your total $.  [Please note: GST (10%) will be added to product cost for Australian orders during Paypal checkout process.]

INCREASING/DECREASING YOUR QUANTITY
Step 5 - If you would like to change the quantity of a product, simply click & highlight the 'blue' number (in Cart) and increase or decrease the quantity - your order total will automatically update itself. 

CHECKING OUT
Step 6 - When you have added all items you wish to purchase, simply click on the CHECKOUT NOW button to proceed to the final stages of purchasing - you will now be redirected to Paypal.

PAYMENT OPTIONS
Step 7 - Now choose your payment method.  If you already have a Paypal account, simply log in and proceed; OR you can open a Paypal account; OR you can simply proceed and purchase as a Paypal guest using your Credit Card.  Just follow the instructions on screen

SHIPPING DETAILS
Step 8 - The next page that loads will be where you need to enter your Shipping Details (where your Something For Kate or Paul Dempsey items will be mailed to). Ensure that all details are entered and are correct. Follow all the prompts and click the 'Review & Continue' button.

ORDER RECEIPT
Step 9 A receipt for the order you have just placed will be sent to the email address you registered in the previous forms

SHIPPING

How Much Will It Cost?
Shipping costs for orders from somethingforkate.com depend upon the item, the quantity of items ordered and where you live. Orders delivered within Australia are sent via standard post; International orders are sent via Airmail.  Prices are as follows :

*Australia - Within Australia, merchandise is sent via standard post, and the cost for most items is $10.50 for 1 item, with $3.50 extra postage charged for each additional item. eg. CDs mailed alone $5.00; Vinyl singles -$10 due to protective packaging required/weight.  

*New Zealand (Zone 1)- Airmail cost is $16.50 for 1 item; with $9.30 extra postage being charged for each additional item.

*USA/Canada (Zone 4)–  Airmail cost is $20.40 for 1 item; with $15.00 extra postage being charged for each additional item.

*China (Zone 2) -  Airmail cost is $18.30 for 1 item; with $12.20 extra postage charged for each additional item.

*Asia (Zone 3)- countries included are : Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Singapore, Taiwan, Thailand, Vietnam. Airmail cost is $19.00 for 1 item; with $13.00 extra postage being charged for each additional item.

*Asia/Pacific (Zone 5)-  countries included are : Fiji, New Caledonia, Papua New Guinea, Philippines, Solomon Islands, Sri Lanka. Airmail cost is $19.60 for 1 item; with $13.50 extra postage being charged for each additional item.

*Europe (Zone 7) - Includes France, Germany, Italy, Netherlands, Norway, Spain, Sweden, Switzerland,   Airmail cost is $26.00 for 1 item; with $13.00 extra postage being charged for each additional item.

U.K. & Ireland (Zone 6) - Airmail cost is $25.00 for 1 item; with $12.20 extra postage charged for each additional item.

*Rest of the World – Airmail cost $27.40 for 1 item; with $23.30 extra postage being charged for each additional item.

The shipping cost will be displayed on the 'Order Summary Screen' after you enter your shipping address and before you submit your order.

INTERNATIONAL buyers - please be advised our system charges shipping on a 'per item' basis.  You will receive a prompt refund of any excess 'postage & handling/shipping fee' charged.  Any concerns, please email [email protected] 

AUSTRALIA:
*Shipping cost query /or Ordering several itemsEmail [email protected] before or after placing your order for a prompt reply if you are concerned re quoted postage cost.

*Tax - All Prices in the Store Exclude GST (Australian Goods & Services Tax). GST (10%) will be added to the final total price of orders within Australia - BUT will NOT appear on your order until you are checking out through Paypal.  GST is not applicable to International orders.  

WHEN SHOULD I EXPECT TO RECEIVE MY ORDER?
Orders are normally despatched from The Store within 1-2 working days from receipt.  If you have not received your order within Australia in 10 days time, you should email [email protected] and check if there is a delay. International orders - please allow 14 days from placement. 

EXCHANGE / REFUND POLICY:  Clothing sizes are specified on each item on the website - we suggest you check the supplied measurements against a shirt you already have for comparison before ordering.  However, if you need to exchange or want a refund on ANY PRODUCT within 14 days of purchase - please email  [email protected] OR [email protected] and explain your problem.  You will receive a prompt reply giving instructions on how to proceed. Please do not return any items to The Store without making prior contact.

NEED HELP ? GOT A QUESTION

Email [email protected] for a prompt response.